Do You Have a Marketing Avatar?

One of the first pieces of advice I always give to my new clients is to create a “marketing avatar.” Simply put this means defining your target market or ideal client and creating a simplified image of this market as one single person. Before you can create this simplified image you need to ask yourself these important questions:

  • Are they male or female?
  • How do they earn their income?
  • What is their marital status?
  • Do they have children?
  • What is their age?
  • What is their income level?
  • Where do they live?
  • What activities do they enjoy?
  • What are their core values?

Of course, the list goes on and on, but the more you can define your ideal client the easier it will be to market to them. See the simple truth is this … it is so much easier to market to one single person that it is to a group of people. When you can create your marketing avatar and give him or her a face (and even a name) it will make marketing almost way too easy.

Let me give you an example.

If you were a health and wellness coach who had a target market that was defined by females in the 30-50 age range with a good paying job and a family, marketing to that group of women can be fairly simple especially if you get to know the general factors that would fit “most” within this group. This is where creating that marketing avatar can make it even that much easier!!

Here is an example of a marketing avatar:

Susan is a married woman aged 44. She has two teenage children that are active in their community with both sports and part-time jobs. Susan is an Executive for a local business, often travels for work and is very dedicated to her job. She believes wholeheartedly in leaving work at the office and when she is home she dedicates herself to enjoying the time with her family. She has one request of her family and that is that Sundays are family days and they all must honour that commitment.

Keeping this in mind, you just developed a new program for the busy working mom that will allow them to workout at home and maintain a healthy lifestyle without having to balance finding time to attend workout classes at the gym.

When you sit down to write the copy for your website, the content for the program or your sales emails will it not be easier to write each of these with only Susan in mind? Of course it will!! This is the role of your marketing avatar.

When I explain this to my clients they are so excited and can’t wait to create their own Susan. And remember the most important factor in creating your marketing avatar … there are many, many Susans out there. Even though you will be marketing to one, you truly will be marketing to the masses.

Good luck and let me know how you make out with your own marketing avatar.

The Dust Just Keeps on Collecting!!!

If you are anything like me, you probably have a shelf full of information products that you had really great intentions on implementing. Somehow though life seems to get in the way and we never quite find the time to truly do anything about the vast amounts of knowledge just waiting on our shelves.

Why is it then that we continue to purchase new information products? The latest, the greatest, then next big thing your business cannot succeed without?

The answer is quite plain and simple … we are in pursuit of our dreams, we are hoping, wishing and praying that success will find us. The problem is we are actually the ones that need to go find the success.

I 100% believe that the reason many of us don’t find the success we desire comes down to one very simple answer … ACTION!! If we don’t take action nothing can ever come from all of those books simply collecting dust.

So here is my question and my challenge to you …

In the next seven days is there just one thing you can do to take action on one of those dust collecting books? Take the time to dive into one of those books and create a plan … make your dreams a reality and take ACTION!!

Oh, and don’t forget to share here what action you plan to take this week. When we write down our goals it entices us to actually take the ACTIONs that we say that we will take.

So next time before you purchase a new information product make a pledge to yourself to keep it off the shelf and do everything in your power to implement what you learn!!

Do You Make Your Mess Your Mission?

One of my favourite Entrepreneurs that I love to follow is Suzanne Evans. One of the many pearls of wisdom I have learned from her is the importance of making your mess your mission. In the last few months I have learned so many lessons and come up upon a lot of messes. I truly believe, as Entrepreneurs, if we are going to move forward in our business, it is important to take these lessons, learn from them and make it our mission to avoid making the same mistakes in the future. I have taken these messes and created a plan for 2013 that feels more authentic to me and will allow me to truly turn my mess into something that I know can help other entrepreneurs who may be facing similar situations.

Another thing I learned from Suzanne is that even more importantly, people resonate with you when you give a “human” element to your business and share your story. So that’s why today rather than continuing to hide I am ready to face these obstacles head on. It is time for me to take these experiences and move forward and get back in the game. So today I want to share with you the valuable lessons I have learned from these trying few months.

  1. It’s okay to make mistakes
    As a perfectionist I have spent so much time trying to build the “perfect” business; the problem is that this is an impossible pursuit. I 100% believe now that building a “perfect” business is more about taking action, even if that action is imperfect. Nothing builds a business faster than making mistakes and learning from them. The challenges that I have faced in the last few months have provided me with so many ideas about how to move my business forward and continue to face adversity head on.
  2. A supportive network is key
    I have felt like “such a mess” these last few months and it felt great to hear my business coach say to me, “you aren’t a mess you are growing and like it or not growing can be messy.” If you don’t have a great support network the challenges you face can definitely tear you down.
  3. It’s important to do what feels right and not what you think others expect of you
    Honestly this is the biggest, biggest lesson I have learned. I have been so busy building a business that I thought everyone expected me to build rather than one that followed my true dreams and passions. As much as I promote authentic marketing, when I was honest with myself I wasn’t being authentic in my own business anymore.

The last two weeks have been fantastic and I just know that someday soon I will be sharing even more details of my challenging end to 2012. Every successful entrepreneur needs messes to learn, move forward and build a business that is better as a result of it. As I said earlier the most important thing to remember is ACTION … you can’t expect to reach your dreams by simply dreaming and wishing!!

If you take anything away from this blog post, take this thought with you … marketing is such an important part of your business, market with authenticity, don’t be afraid to share yourself and your stories and most importantly market with consistency. This is my pledge for 2013; to be authentic and to be consistent!!

My mantra for 2013 is “It’s okay to take imperfect action” … this is why I believe I needed to face so many obstacles in 2012 is to give me the motivation and drive to take the imperfect actions in 2013 that I know will build a bigger and better business for me!!

Is a ‘Jack of All Trades’ Truly a Master of None?

According to Wikipedia, “Jack of all Trades, Master of None” is a figure of speech used in reference to a person that is competent with many skills but is not necessarily outstanding in any particular one. There are many conflicting thoughts on whether it is good business sense to try to be everything for everyone, essentially a “Jack of all Trades,” or to niche your business and become the expert in one area.

I believe that, in our course as entrepreneurs, we learn many, many skills in order to build a successful business. There are so many hats that we must wear and skills we must learn that, essentially, it almost requires us to be a jack of all trades to be successful … or does it?

Studies have shown that the most successful entrepreneurs are the ones that specialize and concentrate on building their reputation in one area. But, why is this? The common belief is that when you set yourself up as an expert, you are perceived at having greater value and can, accordingly, charge more for your services. Let’s look at this a little closer.

In the Virtual Assistant industry, as an example, there are so many different skill-sets that are in demand and require a vast amount of knowledge. These days, Virtual Assistants are expected to know both administrative and more specialized and technical services as well. Potential clients are left wondering whether they should rely on a team of VAs (each with their own skill-set) or a VA that is able to service all of their needs. How can one person have the necessary skills to assist with a product launch one day, create top notch reports and presentations another day, and customize a website another day, all while building a social media presence? The demands are great and if you can service all of these needs (essentially have the ability to be a “Jack of all Trades”), you might just be of more value to a potential client. So the question remains – does the VA that has all of these skills and can meet all of these needs have the same value as say a “Social Media VA?” It’s a matter of choice, but the simple point I am trying to provide is that a Jack of all Trades does not necessarily mean that you can’t master every skill necessary to meet your client’s needs.

Don’t get me wrong. I understand the value of having one expertise and promoting that expertise so let’s get back to my original question … with so many hats that we must wear and skills we must learn as an entrepreneur, does this require us to be a “Jack of all Trades” to be successful? I believe the answer is a resounding no … there is but one skill, as an entrepreneur, that I believe we must all successfully master and that is the art of being able to decipher between what we are good at, what we absolutely love to do, and what we need to leave to the art of delegation.

Instead of trying to become a “Jack of all Trades” in your business, if you truly, truly want your business to succeed, take the time to discover the areas of your business that you absolutely know would be better handled by an expert and don’t be afraid to delegate. I believe it is then that you will truly find the successful business you desire.

What stops you from fulfilling your business dreams?

What kind of an approach are you taking in your business? Do you have the attitude that you will do whatever it takes to make your dreams come true?

Recently my husband reminded me that we should stop using the word dreams and replace it with goals; his take is that we wake up from our dreams, but our goals are things that we work hard to make happen. I have been working really, really hard to replace the word dream with goal because on some levels I agree with his thinking. What do you think?

Lately I have  heard so much about getting into the right mindset to make things happen and that in the wrong mindset you can be your own worst enemy. What do you think? Do you think mindset is important? I believe it is important to have the right mindset, but not nearly as important as my final thought …

I 100% believe the only thing that stops us from fulfilling our business “dreams” is action … I 100% believe that too many of us talk a good talk, but that is where it stops. Saying you want to build a 6-figure business is not going to make it happen (otherwise wouldn’t we all have 6-figure businesses?). We need to take action, even if the action is not perfect we need to challenge ourselves to make one small (or big) step each day towards our dreams. So what steps are you taking today?

3 Keys to Being Authentic in Your Marketing

Today, so many people are touting the benefits of authentic marketing. When we start our businesses, we put so much of ourselves into creating the business of our dreams and when you market authentically, you are essentially saying this is who I am and what I stand for – take it or leave it. This concept is absolutely fabulous because, honestly, would you really want to do business with someone that wasn’t accepting of you and what you bring personally to your business?

If you are ready to start marketing your business authentically, then here are three keys to bringing authenticity into your business:

Key #1 – Knowing Yourself

The first step to being authentic is to know yourself completely. What qualities and values are important to you? Which parts of yourself are you willing (and unwilling) to share with your business? Remember the most important thing to know is that it can be really, really hard to keep up a persona, however, it is a cakewalk to just be yourself. So many times I see entrepreneurs that shy away from being themselves because they are afraid that other people won’t like them or do business with them based solely on something about them. Honestly, would you really want to work with someone that didn’t like you or expected you to act a certain way that was not in align with your true personality?

What are your core values? What is important to you? Let that shine in everything you do and make sure it is very, very clear in your marketing message. Don’t try to be what you are not just for the sake of a sale as you will come to begrudge both the client and yourself for asking you to be someone you are not.

Key #2 – Knowing Your Ideal Client

The second key to authentic marketing is to know who you truly want to attract – which clients are most ideal for you. I am not talking about their profession (although that is important too). I am talking about their personality, their characteristics and their beliefs. Do you want to work with someone that gives you “free reign” or someone that is with you every step of the way? Would you want to work with someone that is very professional and staunch or are you more the happy go lucky type of attractor? Some people find it easiest to work with someone that is very similar to them, but they work better with someone that is their complete opposite.

Key #3 – Aligning This with Your Business

To truly market with authenticity, once you know yourself and your ideal client, it is important that you are very clear in your marketing message to allow these things to come through. Many entrepreneurs worry that if they are very specific in their marketing message, they will scare clients away and, although this may be very true, what they will also do is attract the exact clients they want to work with. Being very honest with what you stand for and exactly who you work with is actually a great way to build your business. Entrepreneurs that are very clear in their marketing messages actually obtain much better marketing results because their clients feel as if they were “talking directly to them.”

When you begin to market with authenticity, it is amazing how quickly you will see your business grow and prosper. No longer are you trying to market to the masses and be what you believe you should be but rather you will be marketing to who you really want to work with as yourself. The even bigger advantage is, once they become your client, it is so much easier to maintain them as a client because the expectations, your personality, what you stand for, and how you work are all “on the table” and the surprises and disappointments that cause us to sever a working relationship are fewer and farther between.

Does the truth really matter?

“If you tell the truth, you don’t have to remember anything.” ~ Mark Twain

As children our parents teach us not to lie and I know as a parent I have definitely caught my children in lies as their stories change to suit the circumstances. We all slip, we have all told lies and absolutely no one is perfect … this is why telling the truth is so much easier as then you never have to remember what you said to whom.

The internet today has made it much easier to “bend the truth” so to speak; we can be anything or anyone we want to be and can develop any kind of a persona we want to. The scary thing is that this ability to be “anything or anyone you want” has made it even more important for us to do our due diligence and determine the facts before “signing on the dotted line.” We have become a society of skeptics because many people are developing this “fake it until you make it” mentality. The question is … is this a lie? Is it okay to be who we want to be and not who we are today?

I remember one time I met someone at a conference and I had created an image in my head of who they were based on what I was reading about them on the internet; big problem was the reality did not live up to the expectation. It is amazing how the internet allows you to be anyone you want to be and no one can say any differently.

I have always, always believed in being honest and I share the good with the bad because honestly as entrepreneurs we all have ups and downs in business (thankfully there are more ups than downs and more good than bad).

So what about you? Are you a “fake it until you make it” kind of person or do you believe “honesty is the best policy”?

What Does Authentic Mean to You?

There is a huge movement lately by internet marketers towards authentic marketing. Some also use other terms such as relationship marketing and heart centered marketing to describe authentic marketing. I totally 100% understand the “theory” behind authentic marketing, but there are so many conflicting ideas on the internet that I wanted to ask you what authentic marketing means to you.

Unfortunately my go to website Wikipedia does not yet have an entry for authentic marketing so I thought it might be interesting to get some of your feedback.

To me authentic marketing simply means being yourself in business and marketing with that in mind. So often as entrepreneurs we try to be what we think others want us to be instead of being true to ourselves. So as I said, I would love to hear your thoughts …

Delegating Your Marketing Without Losing Authenticity

Many business owners are leery about delegating their marketing as they feel that they will lose their authenticity and that people will be able to recognize that it isn’t actually them doing the marketing. Marketing, and especially authentic marketing, is very personal and we would all like to believe that no one can promote our business better than we can.

Letting go can be very hard and if you follow these five simple steps you will be amazed at how much extra time you can have for your business (and believe me, you will need it because when you ramp up your marketing the leads will quickly follow).

Step #1 – Be cautious with the parts of your marketing where your voice and authenticity are predominant

Those parts of our marketing that are a direct reflection of who we are and what we want to bring to our business are perhaps the hardest things to delegate. A perfect example of this is anything that has to do with writing for business; newsletters, blog posts, social media posts, website copy, etc.

Each and every one of us has a voice that is unique to us and us alone. We all have a way of getting our message across differently and uniquely. This is exactly why any good ghost writer would ask you for samples of your writing so that they can imitate your writing style and voice, making it next to impossible to tell the difference between something you wrote and they wrote.

Similarly if you were to look at anyone’s social media pages, the posts and tweets and the types of things they like to share are unique and different. Luckily, for the time strapped business owner, these things can be learned and replicated.

When you decide to delegate any writing projects to a subcontractor, be sure to read through everything before it is made public. Discuss with them any changes you would make or if you aren’t comfortable with the way that something is said, tell them exactly why and how you would have said the same thing in your own words. As your subcontractor learns your writing style, you will find that you need to make fewer and fewer changes.

Also, if you are not completely comfortable having someone else writing content for your newsletters and blog posts this may be a task that you want to keep for yourself. However, that said, a competent subcontractor can easily take the content in your newsletter and blog posts to create tweets and Facebook posts.

Step #2 – Marketing plan maintenance is critical to your success

Every savvy business owner understands that a marketing plan is important in the business planning phase of your business, but many of us forget the importance of maintaining and updating that plan. As we begin our business, we take the time to do market research, review our competitors, study our ideal client, and research innovative ways to stand out in our industry. For many that’s the last time we ever think about these things.

When was the last time that you looked at what your competition was doing? Have you taken the time to review your website and other marketing materials to ensure they continue to “put your best foot forward”? Do you know what the leading edge thing that your industry is talking about is?

If you want to stay ahead in this fast paced world of business, you need to stay on top of what is current in both your industry and your ideal client’s industry/world. This is one of those tasks that many of us neglect until often it is too late and we have “missed the boat” so to speak. This is perhaps the easiest task to delegate and/or automate so why aren’t we?

Step #3 – Bring in the professionals for a polished look

So many marketing platforms these days are geared to allowing business owners to handle it themselves. Many software developers understand that businesses are money conscious these days and looking for “do it yourself” type models. Thanks to templates and tutorials, given the time and patience, business owners can quite easily handle all of their own business marketing needs.

WordPress is a perfect example of this very point and given the time you can quite easily learn all you need to know to setup your own website and maintain it as well. However, if you want to make your business stand out, moving away from the “cookie cutter” templates to a customized website is going to mean bringing in a professional (or spending some serious time learning website coding).

When determining whether you should subcontract any project out or learn the skills to do it on your own, ask yourself these three questions:

  • Do I have the time to figure this out?
  • Does customization matter to me or am I okay with running the risk that one of my competitor’s may use the same template?
  • How much would doing this myself really cost me in the end? (Remember that if you weren’t doing this task you could be doing money making tasks for your business)

Step #4 – Customer service is the key to success

Customer service is so much more than keeping our current client’s happy. Setting up a system so that previous clients and new potential clients are not forgotten is so important. This is perhaps the easiest and best marketing task to delegate.

Your subcontractor can assist with exit surveys, maintaining databases, keeping contact continuous with all levels of your clients, providing resources and information for potential clients and follow up, follow up, follow up.

Many of us believe that our clients want to speak with us, but honestly they just don’t want to be forgotten. Whether your previous clients, your current clients or your future clients make sure that a representative from your business maintains the contact and I guarantee your client’s will appreciate the gesture.

Step #5 – Automate whenever possible

As much as subcontracting is fantastic and will free up your time to focus on revenue generating tasks, even more fantastic is automation. When you automate your systems they can run seamlessly in the background with very little maintenance.

Use your subcontractor as a tool for getting your systems documented and your processes automated wherever possible. Quite often a subcontractor, such as a Virtual Assistant, will have endless ideas for you on things that can be automated you never even thought about automating.

With a little patience, a little education and a willingness to let go and embrace the benefits of subcontracting your marketing, your efforts will be returned tenfold. Remember that the more your market the more your business will grow so get ready because letting go is the first step.

Insanity

“Insanity is doing the same thing, over and over again, but expecting different results.”

~ Albert Einstein ~

I am a firm believer that you need to learn from your mistakes and that if you keep coming to the same fork in the road it is time to take a step back and figure out how you can do things differently so you never end up at that fork again. I have always tried to implement this in my personal life, but it applies just as easily in business and especially in marketing.

When new Virtual Assistants start their business one of the questions I hear over and over is “why don’t I have any clients?” For many of them it is because they are simply sitting back waiting for the phone to ring (but that is a whole other post for another day). For some it is because they are trying the same things over and over and getting little to no results. I always, always encourage them to try something new.

If you are failing to build your business at the pace you want I suggest you take a step back and review what you are doing to market your business. If those marketing strategies are not getting you results then why are you continuing to focus your efforts there? Why not try something new?

I do want to take one step back and add a caveat to what I am saying here … give your marketing strategies time to work. Set a deadline and make it reasonable. Sending out one newsletter and then wondering why no one has forwarded it or contacted you because of it is an unrealistic expectation. I always suggest trying each strategy for at least a month or two before trying something new.

Remember the key … people buy from people they know, like and trust. It will take time to build the relationships, but if you put in the time and relationships are not being fostered like you expect them to be then don’t ever be afraid to move on and try something new.